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A Voice of the customer (VOC) approach

 

Thanks its long experience in the field of glass and its practical industry knowledge, Falorni Tech provide a comprehensive tailor made list of services. The main goal is to provide a practical support and an help to the customer by listening his needs.

Glass engineering

Full engineering service to study and to define the solutions corresponding to the specific needs of every single Customer with 2D and 3D layouting.

Technical consultancy and on site-training

Full service for furnace installation, start up, preheating.

Furnace rebuilding, renovating service, oxy conversion, refurbishment of existing batch plants.

Glass defects analysis, batching analysis, raw materials analysis.

Technical assistance

  • Assistance to the analysis of the composition
  • Assistance to the definition of the recipe
  • Supervision of the construction of refractory materials
  • Supervision of the mechanical engineering and plant engineering
  • Supervision for preheating and at start up
  • Training on the field
  • Production support

After-sale long term support